Returns & Exchanges

We want you to love your clean home journey, which is why we offer a 60-day money-back guarantee on all Branch Basics products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your space stays healthy and toxin-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Once your return is authorized, we will email you a prepaid shipping label to print and attach to your package.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging if possible and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.